Privacy Policy
Last updated: 08/02/2026
1. Who we are
Behind The Media we are UK‑based marketing agency providing content creation, branding, UGC, and web design services. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or work with us.
If you have any questions about this policy, you can contact us at:
Email: izzy@behindthemedia.co.uk
Address: 8 Hawthorn Close, Bleasby, Nottingham, NG147HW
2. Data we collect
We may collect the following types of information:
Contact details: name, email address, phone number, business name, social media handles.
Enquiry and project information: details you share in contact forms, emails, or calls about your brand, project, or services you’re interested in.
Website usage data: basic information about how you use our website (such as pages visited and time spent), collected via our website provider’s standard tools.
Marketing preferences: your choices about receiving updates or marketing communications from us.
3. How we collect data
We collect data in the following ways:
Directly from you: when you fill in a contact form, send us an email, book a call, or connect with us on social media.
Automatically: some technical and usage information may be collected by our website provider (IONOS MyWebsite Builder) when you browse our site.
From communications: when you reply to our messages, complete questionnaires, or provide feedback.
4. How we use your data
We use your personal data to:
Respond to enquiries and provide quotes.
Deliver our services and manage projects.
Communicate with you about your project or our services.
Maintain our records and manage our business operations.
Comply with legal and regulatory obligations.
We only process your data where we have a lawful basis, including consent, performance of a contract, legal obligation, or our legitimate business interests (such as running and improving our services).
5. Cookies and website technology
Our website is built using IONOS MyWebsite Builder, which may use cookies or similar technologies to operate and improve the site. These may help with:
Basic site functionality.
Security and performance.
Understanding general website usage.
You can usually manage cookies through your browser settings. For more detail on how IONOS handles data and cookies, please refer to their own privacy information.
6. Sharing your data
We do not sell your personal data. We may share it only with:
Our website provider (IONOS): for hosting and technical operation of our site.
Professional advisers: such as accountants or legal advisers, where necessary for our business.
Authorities or regulators: where we are legally required to do so.
Any third parties are only allowed to use your data as needed to provide their services to us and must protect it appropriately.
7. International transfers
Our website provider or other technical services may store or process data outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your personal data in line with UK data protection law.
8. Data retention
We keep your personal data only for as long as reasonably necessary for the purposes described in this policy, including:
To respond to enquiries and manage client relationships.
To meet legal, accounting, or reporting requirements.
When data is no longer needed, we will delete or anonymise it securely.
9. Your rights
As a data subject in the UK, you have rights over your personal data, including:
The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data in certain circumstances.
The right to restrict or object to certain types of processing.
The right to withdraw consent at any time, where we rely on consent.
The right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
To exercise any of these rights, please contact us at [your business email].
10. Children’s data
Our website and services are not intended for children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
11. Links to other websites
Our website may include links to third‑party websites or social media platforms (such as TikTok or Instagram). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies separately.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend checking this page occasionally to stay informed about how we protect your data.